The small and medium-sized business (SME) ecosystem must be included in designing solutions to support them against the effects of loadshedding, and the help must be universal and available to SMEs that are not clients of government agencies like the Small Enterprise Development Agency and the Small Enterprise Finance Agency and the other development finance institutions, says SME organisation Small Business Institute CEO John Dludlu. “The SBI is calling on government to provide speedy, effective and tailored support to struggling SMEs, which are being decimated by the new and unending round of loadshedding.